Returns & Exchanges
At JumpIchiban, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in their original condition. Whether you have changed your mind or received a defective product, our team is dedicated to ensuring a smooth and fair resolution.
Initiate Your Request
Log into your JumpIchiban account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing